MediChat
Intelligent patient access. Smarter triage. Better-prepared clinicians.
About MediChat
MediChat is an advanced AI-powered healthcare assistant developed by Fexcon for MediChat Limited, New Zealand, transforming how medical clinics manage patient communication, appointments, and initial triage. Designed to operate as an intelligent 24/7 AI clinic receptionist, MediChat engages with patients through phone calls, WhatsApp, websites, and Facebook, providing a seamless first point of contact regardless of how a patient chooses to communicate.
MediChat can manage routine enquiries, book appointments, and conduct structured, symptom-based patient triage. Based on the information provided, the platform applies a traffic-light priority system, helping clinics identify patients who may require more urgent attention - from Red for urgent clinical assistance through to Green for lower-priority cases. Where a patient's responses indicate a potential medical emergency, MediChat immediately escalates the interaction and directs the patient to appropriate emergency assistance, including advising them to call 111 in NZ, 000 in Australia, or the relevant local emergency service.
One Intelligent Assistant Across Every Patient Channel
- AI Voice Receptionist - Answers and manages incoming patient calls.
- WhatsApp, Web & Facebook Chat - Provides consistent support across digital channels.
- 24/7 Patient Assistance - Responds outside normal clinic reception hours.
- Appointment Management - Assists patients with booking appointments.
- AI-Assisted Patient Triage - Gathers symptoms and relevant information through structured conversations.
- Traffic-Light Prioritisation - Highlights potentially urgent patients for faster human attention.
- Emergency Escalation - Recognises indicators requiring immediate emergency guidance.
- Health System Integration - Connects authorised patient records, previous reports, and clinical information.
- Doctor-Ready Summaries - Prepares concise patient history and current triage summaries before consultation.
Connected Patient Intelligence
MediChat integrates with existing patient management systems (PMS), enabling the AI assistant to securely access authorised patient information such as previous clinical summaries, medical history, and laboratory results. Before the consultation, MediChat combines relevant patient history with information gathered during the current interaction to prepare a concise AI-generated patient and triage summary for the doctor - giving clinicians relevant information before seeing the patient, reducing administrative workload, improving patient flow, and allowing healthcare professionals to focus their time where it matters most: delivering patient care.
Proven in Real-World Healthcare
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Medical clinics live in New Zealand
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Patient calls handled in the first 3 weeks of deployment
0.0%
Reported operational accuracy rate
Transforming Healthcare Support
By combining AI voice technology, conversational AI, intelligent triage, appointment automation, and healthcare system integration, MediChat goes beyond the traditional chatbot. It acts as an intelligent digital front door for the clinic - helping patients reach the right care faster while giving doctors and healthcare teams better information before the consultation begins.
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